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North East England
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We are pleased to confirm that the earlier service suspension has now been resolved between Percy Main and Wallsend, Yellow Line services will return to usual frequency as soon as possible. Thank you for your patience.
No trains are currently running between Percy Main and Wallsend in either direction due to a police incident. Please contact the help point if you are travelling in the affected area. Thank you for your patience.
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No trains are currently running between Percy Main and Wallsend in either direction due to a police incident. Please contact the help point if you are travelling in the affected area. Thank you for your patience.
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Trains are temporarily being held in the Howdon area, due to a trespasser on track. We will provide further information as soon as possible.
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If you require assistance or a wheelchair ramp when travelling on Metro, contact us by calling 0191 203 3666 or email [email protected]. Please call at least four hours in advance of travelling.
ℹ️ orlo.uk/ldJ89
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Do you travel on Metro with your bike? Please plan your journey in advance as some time and location restrictions are in place. Please remember, priority must always be given to wheelchair users and customers with pushchairs.
ℹ️ orlo.uk/oRJry
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Calling all students, Pop Blue it like a Pro!
Your wallet will thank you; your mates will envy you. Pop Blue is the GOAT. If your aged 16-21 its simple and affordable. A single journey on Metro is just £1 or all-day travel in all zones for just £2.20.
ℹ️ orlo.uk/QQQia
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For your safety and security each of our new trains has 44 high-definition digital CCTV cameras.
Over 740 cameras cover the entire Metro network, including platforms, concourses, station approaches, subways and car parks.
ℹ️ orlo.uk/lqKso
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If you see something or notice behaviour that doesn't look right, let us know, speak to staff or use the station Help Point.
You can also send an SMS or WhatsApp message to 07345 222 710 and one of our team will assist.
ℹ️ orlo.uk/jz0p6
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Do you travel on Metro with your bike? Please plan your journey in advance as some time and location restrictions are in place. Please remember, priority must always be given to wheelchair users and customers with pushchairs.
ℹ️ orlo.uk/PdH25
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This is back in service. Thank you for your patience.
The lift at St Peter's on Platform Two is out of service. For step-free access, please travel to the next station and return to use the lift on the opposite platform at St Peter's. For any assistance please use the station Help Point. We're sorry for any inconvenience.
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Metro Connect is live at Central Station and Haymarket!
Over the next few months more stations will follow including St James, Jesmond, Monument and Gateshead.
Simply log in via the Pop app to access our free Wi-Fi.
ℹ️ orlo.uk/QOg8m
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Do you want to make an enquiry, suggestion or provide feedback about one of our services? To find the best way to get in touch, please visit; orlo.uk/kSRmr
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If you’re seeing a live performance at selected theatres in Tyne & Wear, you can travel on Metro and the Shields Ferry for free for up to two hours before and after the performance.
For full details and participating venues please visit: orlo.uk/QCUsg
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Your go-to smartphone app, the Pop App makes travelling on Metro even easier, with great features to make your journey as smooth as possible.
Track your Metro, plan journeys, receive service updates and notifications and much more.
ℹ️ orlo.uk/UzTdy
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The lift at St Peter's on Platform Two is out of service. For step-free access, please travel to the next station and return to use the lift on the opposite platform at St Peter's. For any assistance please use the station Help Point. We're sorry for any inconvenience.
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If you’re child is aged 15 or under, why not try Junior blue? It’s the easy way for children to pay for Metro travel with no need to carry cash!
Valid on Metro, buses in Northumberland, Tyne & Wear, County. Durham, and on the Shields Ferry.
ℹ️ orlo.uk/7irWg
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Nexus does not tolerate antisocial behaviour in person, online or on the phone.
To discreetly report behaviour anywhere on the Metro system, send a WhatsApp or SMS to 07345 222 710 and our team will assist.
In the event of an emergency always dial 999
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This has now been resolved. Thank you for your patience during this time.
We are currently experiencing a gap in service on the Yellow Line. Trains are running to all destinations, however, some services may be busier than usual. We're sorry for the inconvenience and thank you for your patience.
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We are currently experiencing a gap in service on the Yellow Line. Trains are running to all destinations, however, some services may be busier than usual. We're sorry for the inconvenience and thank you for your patience.
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