We’re delighted to announce that Virgin Media Business Wholesale has been shortlisted for ‘Best Company to Work For’ at the UK Fibre Awards 2024. Congratulations and best of luck to all the other finalists. 🎉 #proudtobeyourpartner #UKFibreAwards

May 14, 2024 · 9:08 PM UTC

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Replying to @vmbusiness
You are certainly not the best customer service, as usual impossible to speak to anybody when as every single January you charge for a paper invoice when I asked and was on a paperless contract... How to get someone to sort this @vmbusiness . Have been waiting for 20 minutes....
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Good Afternoon Vincent, I am terribly sorry for this issue. I will look to reply to your DM now. Thanks. RB
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Replying to @vmbusiness
Hi, I have informed you that I moved out from the premises two months ago, case ID 138007125, but you are still charging me monthly payment £54 till today, can you please help with it?
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Good Morning Md, I am sorry to hear of this issue. Thank you for DMing us I have now replied. Thanks. RB
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Replying to @vmbusiness
Need help with my internet. Just sent you a DM.
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I am sorry to hear that you have an issue with your service, for support with this please call our faults team on the number 0800 052 0800 and then option 3. Kind regards
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Replying to @vmbusiness
Worst internet provider in the uk. Never ever again. Useless
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Hi Razaq, we are sorry for the issue you are suffering right now. I have messaged you asking for details for your account, please DM us when you can so we can further look into this please. Thanks. RB
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Replying to @vmbusiness
Worst service I have ever had. You guys shouldn't even be providing internet. We have had an issue with the wire going into the house from outside. Issue been going on for more than 2 weeks now. More than 6 different appointments booked. No one attends and keep on rescheduling.
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Hi Razaq, we are terribly sorry for this issue. Can you please DM us with your account number, business name, full address and post code so we can help advise on this for you? Thanks. RB
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Replying to @vmbusiness
We need help with our phone lines since the upgrade , we are going around in circles why is no one helping us . This has been going on for 4 weeks and is having a detrimental affect on our business
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Hi @bart_james, sorry to hear this, please DM us so we can investigate the issue.Thanks, SC.
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Replying to @vmbusiness
So VM is saying there is no record of my online account ..I had a 2 y contract & there is no record ? VM then sends a paper bill at an eyewatering cost. Landlords don't live at supply address'. Virgin has THE WORST service I've ever had to deal with.
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Hi @SusanLawHK, please DM us so we can investigate this. Thanks, SC.
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Replying to @vmbusiness
Unbelievable, awful provided, poor customer services.
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Hi Nath! I'm sorry to hear this! Please DM us! -JB-
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Replying to @vmbusiness
Why is it so difficult to contact Virgin when you have live wires from outside the house from your boxes. It’s absolutely ridiculous
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Good Morning Janet, terribly sorry to hear of the issue you are having. Please DM us with your account number, business name, full address and post code to help look into this for you? Thanks. RB
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Replying to @vmbusiness
Nonsense - Virgin has the worst customer service I have ever encountered. You have added a name to my account of a person who does not exist. You are #racist as we cannot login from Hong Kong/ China I cannot access my account & your PI cust serv are😖 .
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Good Afternoon, I am sorry to hear of this issue. Please can you DM us with some account details and the issue you have so we can help take a look into this for you. Thanks. RB
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Replying to @vmbusiness
Well it's official #Virgin has an internet block on their clients in #HongKong & #china - Shame on Virgin ! You take our money but we cannot log into our accounts. You do realise thousands of us have accounts. #Branson #PropertyInvestment #landlords
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Hi @SusanLawHK information has been provided through a DM. Thank you!
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Replying to @vmbusiness
So no response still as to why you cancelled my account leaving us without heat & internet ? Nothing ? You took £200 from me ? Why ? Worst service ever in 50 years of dealing with providers
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Replying to @vmbusiness
I am still messaging my complaints with no responses. You have put another persons name into my account. I paid £130 which you did not credit. I paid a further £200 2 days ago & you cut off my supply which also cut my heating for 6 tenants.i was told
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Replying to @vmbusiness
Can you get this resolved
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Replying to @vmbusiness
AGAIN ....LOCKED OUT MY ACCOUNT SINCE 02 WANTED ANOTHER E MAIL ...... I AM 1 OF "THOUSANDS" COMPLAINING ABOUT THIS ISSUE ! BIGGEST MESS UP SINCE THE 02 MERGE. IF CUSTOMERS HAVE NOTHING TO DO WITH 02 IE A SIM OR PHONE WHY DO PEOPLE NEED A BACK UP E MAIL FOR 02 ?
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Replying to @vmbusiness
Amazed you got this award!! The customer service from Virgin Media Business is shocking - We have 10 offices around the UK and 5 use Virgin Broadband but the issues encountered are awful Cannot recommend..
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Replying to @vmbusiness
service cannot be delivered. Businesses shouldn’t be penalised when a supplier cannot fulfil the contract due to their own network limitations. This feels unfair and out of step with how business customers should be treated.
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Replying to @vmbusiness
Moved premises and tried to transfer an existing business broadband contract. Unfortunately, the provider does not supply service to the new address. Despite this being outside the customer’s control, they’re attempting to charge £400+ in early termination fees — even though the
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Replying to @vmbusiness
Avoid this company they are rubbish
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Replying to @vmbusiness
Probably won this award as your employees have nothing to do! You definitely don’t offer broadband as it’s always down!! Currently experiencing yet another outage!! Upgrade you said… better service you said… more reliable you said!!! FFS 😡 #virginmediadown
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Replying to @vmbusiness
Worst ever service provider ! 6 years & cannot resolve 1 thing. #boycott
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Replying to @vmbusiness
I have been messaging you for days I've provided all my details - I have over paid as your agent in the Philippines failed to process my payment. You have not cut my supply..I have 6 tenants no internet for 3 days ! And I am in hospital
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Replying to @vmbusiness
Worst company to deal with as a business 5 weeks and still can’t get a repair sorted , keep sending emails saying it’s fixed and installed utter joke
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