Hello, we're O2 in the UK š Part of Virgin Media O2 #EssentialForLiving
UK
Based in United Kingdom
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Say hello to summer freedom! š¦āļø
From sun-soaked cities to spontaneous getaways, O2 lets you roam like you mean it.
We're the only major network that lets everyone roam at no extra cost in the EU, up to 25GB.
#RoamFreely
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Hi there, so we can look into this for you, please could you send us a DM with some more information? xitter.mooo.com/messages/compose?recipā¦
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You better count your days Iām taking you to the communications ombudsman for your terrible service. @O2
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I cancelled the contract on Wednesday - was promised an e mail on Thursday - holding for 10 mins actually 11 mins to find out why the e mail didn't arrive - log into to live chat keeps looping - whats up wth @virginmedia UK
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After almost one hour it got sported. I got patronised by hey a i'm female so by now i should be used to it eh
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We're sorry to hear this, and we'd greatly appreciate the opportunity to investigate this for you, as this is not the experience we want for our customers. Please send us a DM if you would like us to take a closer look into this. xitter.mooo.com/messages/compose?recipā¦
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@O2 I have tried to upgrade tonight via your website and app and got through to last part for placing the order and website crashed tried again and again why is it so difficult to have a decent website and app? Iāve now cancelled my order, refund pending grrr
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Hi there,š
We're really sorry to hear you're still having issues with your upgrade.
Could you please send us a private message, so we can investigate this further for you? xitter.mooo.com/messages/compose?recipā¦
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Hi there, š
We're sorry to hear your signal has been unreliable recently. We understand how frustrating that is when youāre just trying to stay connected. Signal can sometimes be affected even when coverage looks strong, for example, (cont) bit.ly/3T8BJwu
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@O2 been trying to get my final bill for days, nothing showing in the app or website despite receiving an email saying it was available. Try to get livechat support, it gets stuck in a loop because I'm no longer a customer. Emailed customer service, silence. How can i get it??
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Hi Jordan, weāre sorry to hear youāve been having issues getting hold of your final bill. Please send us a direct message, so we can take a closer look and help get this resolved for you. xitter.mooo.com/messages/compose?recipā¦
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I shouldnāt have to go into store to place an order. I have now cancelled š” and tried again on the website this morning for the same issue to happen is there website issues?
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Hi, we're sorry to hear you're still having trouble. š We aren't aware of any widespread issues, but if you're experiencing this at the final stage of checkout, please try the following:
ā¢ Clear your browser cache and cookies
ā¢ Try (cont) bit.ly/4AxELv0
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Having to use my mobile data at home as my broadband is down!
May as well not bother! Itās as quick as a snail! š its 2026 and still donāt get 5G in a city! Can get 5G in villages around Hereford but barely get a working 4G in the city boundary! @O2
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Hi Dan, weāre sorry to hear about the signal issues youāve been experiencing. You can check the latest coverage status in your area using the following link on our website: bit.ly/3TtZ1Np. If you have any further questions, please (cont) bit.ly/4xIZ99G xitter.mooo.com/messages/compose?recipā¦
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@O2 company so shit you canāt even put a complaint inā¦ 3rd time this week Iāve tried and the same message every time
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Hi, we're really sorry to hear about the experience you're having with the My O2 app. That certainly isn't how it's meant to work, and we can appreciate how frustrating it must be having to repeatedly log in and verify access just to manage (cont) bit.ly/4AxCj7M
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Hi there, We are sorry that you DM not been responded to. Please send a Dm using the link below, and we will assist you further. xitter.mooo.com/messages/compose?recipā¦
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Iām seriously considering @O2 the signals been unbelievably terrible. What the hells going on over there???? Because I canāt get a lick of signal anyway
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Hi there, š
We're sorry to hear your signal has been so unreliable recently. We understand how frustrating that is when youāre just trying to stay connected. Signal can sometimes be affected even when coverage looks strong, for example, (cont) bit.ly/4hnecj9
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Hi there, we are sorry to hear about this. Please send us a direct message, so we can assist you further. xitter.mooo.com/messages/compose?recipā¦
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@O2 I have been with you for years and I have tried to resolve my issues since July with no success. 4 numbers I have just got pac codes for - your staff donāt even care. Been absolutely scammed out of money. Very upset.
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Hi there, we are sorry to hear about the experience you've had. Please send us a direct message detailing your query, so we can look into this further. xitter.mooo.com/messages/compose?recipā¦
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Hi there, we are sorry to hear about this. Please send us a direct message, so we can assist you further. xitter.mooo.com/messages/compose?recipā¦
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I moved from @ThreeUK to @O2 and nothing has improved on signal. Blind spots alll over the places. What I really don't get why you don't get anything on 4 antena bars? And could be anywhere in London
I live in Huddersfield been using 02 for 15 years. I barely get 4g and usually scrape a couple of bars. Signal has got much worse last 2 years. Can barely stream music in my car. No signal in my house ffs
Now in Majoroca. 5G and 5 bars.
@O2
Why is our service in Uk so bad?
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Hi there
We're sorry to hear you're having issues with your signal service.
Please check our Network Checker for any known faults, outages, or maintenance work in your area. If no issues are showing, send us, and we'll be happy to investigate further.
bit.ly/4xEyLhr
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@O2 tell me how I paid Ā£90 excess PLUS monthly insurance... for a replacement phone (for my stolen one) to be given a shite refurbished one that doesn't hold battery and has dead pixels on the edge of the screen. How's that fair? scammers
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Hi there, we are sorry to hear about this. Please send us a direct message, so we can assist you further. xitter.mooo.com/messages/compose?recipā¦
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Hi there,
thanks for reaching. Please send us a DM, so we can look into this further for you. xitter.mooo.com/messages/compose?recipā¦
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