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Hi, my tomtom 6250 has broke beyond repair, if i buy a replacement will i be able to recover my account on the new one ? I had lifetime traffic & speed camera鈥檚 on my broken satnav. @TomTom
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Hi, i鈥檝e got a new tomtom truck go expert, its got lifetime traffic, but only got 1yr camera鈥檚. My broken tomtom had lifetime camera鈥檚, so now i have to pay going forwards ? ?
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Hey Ollie! Thanks for reaching out. Yes, that's right. Different TomTom devices include different services. If your TomTom GO Expert came with Lifetime Traffic and 1 year of Speed Camera Alerts, a subscription will be needed once it expires. Hope that helps clarify things!聽 ^Isha
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@TomTom Your AI sucks. I've been trying to reach a real person on the support chat for 3 days. Every time, the bot picks out something I said and then tells me that nothing was found for that supposed search term. HOW DO I GET TO TALK TO A REAL PERSON?
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Hi Smatify, we鈥檇 recommend trying to follow our page and then send us a DM. If you鈥檙e still unable to do so, you can send us a private message via tomtom.co/Support with your device Serial Number, email address. Once we have these details, we鈥檒l take it from there.^Nikita
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Replying to @smatify
Hi Smatify, thanks for your response! To look into this properly and guide you on the next steps, we鈥檒l just need your device鈥檚 serial number and email address. Please DM us these details, and we鈥檒l be happy to check everything and provide you with further guidance. 馃憤 ^Nikita
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Replying to @smatify
Hi Smatify, we鈥檙e sorry you鈥檝e had trouble reaching us. We鈥檇 be happy to help get you pointed in the right direction. Please share your query here, or DM us if it鈥檚 device/app related. We鈥檝e also noted your feedback and will work on improving the support experience. 馃憤 ^Nikita
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ajouter la voix arabe aziza sur Tom tom svp c trop de retard @TomTom
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Bonjour Dexa, vous 锚tes les bienvenus ! Merci pour votre soutien et pour avoir pris le temps de partager votre suggestion avec nous. Passez une excellente journ茅e et bon voyage ! ^Isha
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Replying to @dexavet1000
Bonjour Dexa, merci pour votre feedback. Nous comprenons que vous aimeriez voir la voix arabe de Aziza ajout茅e 脿 TomTom. Votre demande a d茅j脿 茅t茅 prise en compte et partag茅e avec l鈥櫭﹒uipe concern茅e. Nous vous remercions d鈥檃voir pris le temps de nous faire savoir quelles foncti...
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@TomTom Vraag over Mapshare Reporter: Drie maanden geleden diende ik een aantal reports in over ontbrekende plaatsen. Er gebeurd echter niets mee - alles is 'pending'. Vroeger werden deze reports vlot opgepakt. Gebruikt TomTom deze input nog om de kaart te verbeteren?
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U schrijft dat Map Share Reporter nog steeds gebruikt wordt, maar waarom worden mijn meldingen die ik begin juni heb ingediend dan niet behandeld? Het zijn terechte meldingen met alle benodigde details, maar ze blijven op 'Pending' staan.
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Geachte Marco, hartelijk dank voor uw opmerking. Als een melding de status 'In behandeling' heeft, betekent dit dat het kaartteam er al rekening mee heeft gehouden en dat de melding mogelijk in een toekomstige kaartupdate wordt opgenomen. Hartelijk dank dat u ons helpt om de k...
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Replying to @dexavet1000
Bonjour, merci pour votre suggestion. Nous appr茅cions vos feedback et l'id茅e d'ajouter la voix arabe de Aziza. Nous avons transmis vos feedback 脿 l'茅quipe concern茅e pour examen. Merci de prendre le temps de nous faire savoir ce que vous souhaitez voir. ^Isha
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Replying to @Ardwick76
(1/2)Hi Ollie,thanks for getting in touch. We're sorry to hear about the issue with your TomTom GO 6250 device. Your saved places and favourites are linked to your account. Simply sign in on your new device using the same email address as before, and your data will be restored.
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@TomTom Hello, I would like to download your traffic app for my smartphone; is a subscription mandatory鈥攜es or no?
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Hey there, thanks for reaching out. 馃槉聽 The TomTom app can be downloaded without a subscription. If you're asking about the TomTom GO Expert app, a subscription is required after the free trial.聽 Hope that helps!聽 ^Isha
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Hello. I have just paid for another 3 months subs 4 speed cameras, yet I cannot fathom out why I am not to buy for a year. It's madness. I feel that it's extortion. Please DM me. @TomTom
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Hi Stephen, thanks for your kind words. We're delighted to hear that the issue has now been resolved and that you were happy with the support provided. 馃槂 We are glad we could help. Thank you for choosing TomTom, and we wish you many safe and enjoyable journeys ahead. ^Isha
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Replying to @StephenSmy007
(2/2) We've made some changes on our side, so please try purchasing again. Let us know how it goes, and we'll be happy to help. ^Isha
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Replying to @StephenSmy007
(1/2) Hi Stephen, thank you for sharing the information. Please note that for your privacy and security, we recommend not sharing personal information such as email addresses on public platforms. ^Isha
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Replying to @StephenSmy007
Hi Stephen, thank you for reaching out to us. Could you please send us a direct message with the email address linked to your TomTom account so we can check this for you? ^Isha
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Replying to @StephenSmy007
Hi Stephen, thank you for the explanation.聽 We'd like to take a closer look at this for you. Could you please send us a direct message with your email address and order details so we can investigate why only the 3鈥憁onth Speed Camera subscription was shown? Have a nice day. ^Isha
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@TomTom Where the f is you email? Your chatbot is useless and I won't install any of your crap juet to contact a real human!
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Hi, thanks for reaching out. Sorry to hear about your experience with the chatbot. You can report map errors through our MapShare Reporter tool: tomtom.com/mapshare/tools Thank you for helping us improve our maps. Have a nice day. ^Isha
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Replying to @StephenSmy007
Hey Stephen, could you let us know what issue you're experiencing when trying to purchase the 12-month Speed Camera subscription? We'll be happy to help look into it. ^Isha
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Replying to @StephenSmy007
Hey Stephen, sorry to hear that. Please let us know the issue you're experiencing when trying to purchase the Speed Camera subscription. You can buy the service from here: bit.ly/4rhMYPx We're unable to send direct messages proactively, but we'll be happy to assist. ^...
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