We run an automated process that continually takes on-brand and beautifully styled screenshots of all your SaaS product features.
New York, NY
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More annotations don’t necessarily make a product screenshot more useful
Give each image a clear job, annotate what matters, and use another screenshot when you need more room
A few well-placed annotations will usually do more than trying to make one image explain everything 🙌
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Not everything that belongs in your product UI belongs in every product screenshot.
Screenshot Alterations let you define remove, hide or blur rules once and apply them automatically across your screenshots — with exceptions when you need them 🙌
launchbrightly.com/blog/auto…
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Keeping hundreds — or thousands — of product screenshots visually consistent is difficult to manage manually.
Centralized styling lets you apply the same visual treatment across all of them — improving the quality and consistency of every screenshot you produce 🤓
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Your product doesn’t look the same to every user — and neither should your product screenshots.
Multiple Login Profiles let you automate screenshots across different accounts, roles, plans and environments.
Multiple product experiences. One screenshot automation workflow 🤓
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Reuse the same product screenshot across your help center? That's a good thing 🙌
The maintenance problem starts when every use is treated as a separate image.
@launchbrightly treats it as one visual asset: update it once, approve it once, and sync it everywhere it's used.
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Hit record and navigate your product normally — click buttons, open menus, enter text, add annotations.
LaunchBrightly turns those interactions into a reusable automation recipe you can run again and again as your product changes. 🤓
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Your product gives you signals when something breaks. An outdated screenshot doesn't.
@launchbrightly continuously audits your screenshots against your product, so you can see what changed and which help articles are affected — before a customer finds the mismatch.
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LaunchBrightly retweeted
LAUNCH: We've been working on screenshot automation for years, but we've just launched on the Zendesk Marketplace, making it much easier to get started. Woohoo! 🎉 Check out the video below to see me sync fresh screenshots directly into @Zendesk
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Whether you're managing your first team or leading through a reorg, the Management track at this year's Support Driven Expo is built around one thread — people.
See the full list of speakers:
launchbrightly.com/blog/supp…
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AI shows up everywhere at this year's Support Driven Expo, but the AI track goes deepest — real use cases, hard implementation lessons, and where scaling responsibly actually stands.
See a full list of speakers: launchbrightly.com/blog/supp…
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Support Ops is the biggest track at this year's Support Driven Expo — workflow design, reporting, release management & more.
See the full list of speakers: launchbrightly.com/blog/supp…
#SDExpo #SupportOps
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The Support Driven Expo is almost here 🥳
Join us in Chicago, Aug 24–26 for 3 days of practitioner-led sessions from support leaders sharing their stories.
Dennis and Josh will be in Chicago - come say hi 👋
Full lineup here: launchbrightly.com/blog/supp…
#CustomerSupport #KM
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How does LaunchBrightly integrate with your app? It doesn't — and that's entirely by design!
We sign in like a regular user, captures screenshots, then discards the session. No plugins. No APIs to maintain and no engineering involvement needed.
👉 launchbrightly.com/blog/scre…
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LaunchBrightly retweeted
Replace one product screenshot. Update every help article using it automatically. Updating a single article image is doable. Knowing every place it's being used? Turns out, @launchbrightly keeps that map for you!
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LaunchBrightly retweeted
LAUNCH: We've been working on screenshot automation for years, but we've just launched in the Intercom App Store, making it much easier to get started. Woohoo! 🎉 Check out the video below to see me use @launchbrightly to sync fresh screenshots directly into @intercom.
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LaunchBrightly retweeted
Here’s me generating documentation screenshots in 8 different variants from a single automation recipe for iGroups and their docs.
@launchbrightly helping to continuously maintain every screenshot variant in their docs. Pretty cool, eh!? :-)
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LaunchBrightly retweeted
Playwright/Puppeteer et al make machine-generated screenshots look easy. But taking screenshots is only the beginning — the real challenge is operationalizing screenshot automation at scale.
The first 20 are easy. The next 5,000 are not. A few words :-)
launchbrightly.com/blog/diy-…
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Better late than never 😅 — last week at the Support Driven Summit in LA was a good reminder of why these rooms matter. No posturing, just support leaders sharing real challenges openly and with candor.
A quick recap on some great sessions worth a read:
launchbrightly.com/blog/reca…
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AI is a multiplier. It doesn't play favorites.
If you have clean docs? AI amplifies them. If your docs are fragmented? AI scales that too.
The teams winning with AI are building solid foundations first 🫶
See more takeaways:
launchbrightly.com/blog/reca…
#CX #ZendeskCXTrends
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Not every conference is worth the travel. This one is. 🥳
The Support Driven Leadership Summit is in LA this week — real operators, real challenges, real conversations about where support is headed.
Josh will be there — come say hi 👋
#SupportDriven #CustomerSupport #CX
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