Opinion/Hot Take
Dashboards no one looks at are just expensive wallpaper.
1 metric that drives action > 20 metrics that donāt.
#SupportOps #SaaS #Analytics #Data
10
Opinion/Hot Take
Your CRM notes should read like a story, not ācustomer calledā.
āFrustrated about billing, offered credit, will check back Fridayā
Next agent needs context.
#SupportOps #SaaS #CRM #CustomerSupport
7
Opinion/Hot Take
Self-serve is not about deflecting tickets.
Itās about empowering customers at 2am.
Build for them, not for your KPI.
#SupportOps #SaaS #SelfService #CX
13
Opinion/Hot Take
If you have 15 tools and 1 process, you have 0 results.
Process first. Tools second.
Stack bloat kills speed.
#SupportOps #SaaS #Tools #Strategy
20
Support teams donāt need more data...
they need the right suggestions at the right time.
Hereās how AI-based case suggestions help agents act smarter in Dynamics 365 š
inogic.com/blog/2026/04/how-ā¦
#SupportOps #CRM #AI #CustomerExperience
62
Opinion/Hot Take
AI wonāt replace support agents.
Agents using AI will replace agents who donāt.
Learn the tool or get left.
#SupportOps #SaaS #AI #FutureOfWork
16
Opinion/Hot Take
Apologizing for everything makes apologies meaningless.
Save āIām sorryā for when you actually messed up.
Then pair it with action.
#SupportOps #SaaS #Trust #Communication
2
23
Support Ops is the biggest track at this year's Support Driven Expo ā workflow design, reporting, release management & more.
See the full list of speakers: launchbrightly.com/blog/suppā¦
#SDExpo #SupportOps
1
2
334
Opinion/Hot Take
Firing an agent for one bad ticket is fear-based leadership.
Coaching them after = growth-based leadership.
People leave managers, not companies.
#SupportOps #SaaS #Leadership #TeamManagement
3
23
Opinion/Hot Take
āCustomer-centricā is not a poster in your office.
Itās who gets interrupted in sprint planning.
If support isnāt in the room, customers arenāt either.
#SupportOps #SaaS #Culture #Product
2
25
Your agents are working hard. But without the right data ā every call starts from zero.
Meon CRM fixes that.
ā
Smart routing
ā
Full customer history
ā
Real-time dashboards
Know your FCR rate. Improve your calls. ā meon.co.in #CRM #Ecommerce #SupportOps
2
22
We built KalTalk's mobile console because our team was tired of missing escalations. Real-time alerts + one-tap takeover changed everything. Now support ops happen from anywhere. #buildinpublic #supportops
1
4
63
How healthy is your @Zendesk setup?
If you canāt instantly answer your real FRT, ticket reassignments, or whether leadership trusts your data, itās time for a reset.
Optimize beyond implementation.
š Book your Zendesk Health Check today.
#Zendesk #CX #SupportOps #Valuehub
2
3
28
No-code AI agent builder checklist:
Outcome, sources+sync, citations/grounding, RBAC+audit, escalation rules, channels, total cost.
If you want content-first (accurate answers from your knowledge), thatās DocsBot.
#AI #SupportOps
12
7
184
Your support team lives in Slack.
Time to bring your virtual assistant there, too.
Handle FAQs, route tickets, and move fasterāwithout leaving the channel.
š Quick guide to getting started:
clearfeed.ai/blogs/slack-virā¦.
#Slack #SupportOps #Automation
3
79
BlockSurvey now integrates with @Zendesk so you can:
ā
Embed surveys into tickets
ā
Collect real-time feedback
ā
Never leave your Zendesk workspace
Close the loop without switching tabs ā blocksurvey.io/integrations/ā¦
#CX #Zendesk #SupportOps
1
2
95
Support isnāt drowning in tickets.
Itās drowning in noise.
AI changes that by detecting, prioritizing, summarizing, and routing issues before your team even looks.
#AI #SupportOps #B2B #FutureOfWork #CustomerExperience
2
52
Support tickets are growth signals waiting to be tapped.
Customer support drives product, retention, and revenue:
medium.com/@ranjitkr./how-toā¦
#CustomerSuccess #SaaS #SupportOps #Growth #CX #StartupTips
2
32
Support tickets aren't just problems, they're growth signals waiting to be tapped.
I wrote about how customer support can drive product, retention & revenue:
medium.com/@ranjitkr./how-toā¦
#CustomerSuccess #SaaS #SupportOps #Growth #CX #StartupTips
1
2
37
its not similar...Nps employees have to pay the contribution like any private employee and at last will get half of basic pay ....that means 1/4th of salary. whereas ops gets atleast half of salary and that too without contributing. #supportops #OPS
1
1,215