We’re delighted to announce that Virgin Media Business Wholesale has been shortlisted for ‘Best Company to Work For’ at the UK Fibre Awards 2024. Congratulations and best of luck to all the other finalists. 🎉 #proudtobeyourpartner #UKFibreAwards

You are certainly not the best customer service, as usual impossible to speak to anybody when as every single January you charge for a paper invoice when I asked and was on a paperless contract... How to get someone to sort this @vmbusiness . Have been waiting for 20 minutes....

Why is it so difficult to contact Virgin when you have live wires from outside the house from your boxes. It’s absolutely ridiculous

@vmbusiness It’s been 4 MONTHS of broadband installation delays!I’ve called your order management team countless times, but they’re clueless because the construction team hasn’t completed the job. This is beyond frustrating! #DoBetter @LutzSchueler

As mentioned earlier your order management team is clueless as there is a huge gap between the team works on the ground and the team who takes the orders. 4th month and still no response on when the actual construction will take place to bring the line to my address

Frustrated with @vmbusiness: 4 months of broadband installation delays, constant rescheduling, and zero clarity. This is unacceptable for any business relying on stable internet. Please address this issue immediately. #VirginMediaBusiness #CustomerService #Broadband

@vmbusiness Having spent 3 hours of my life trying to get to the bottom of a phone line issue, which it turns out is because you've disconnected my business line, I've been passed round from pillar to post then told "lines are now closed, please try later" Horrific service.

@vmbusiness Really hate how to get stuff done with your team, I have to act like an arsehole. = I have a site we are not longer at = You can't service new site = I act reasonably and kindly and ask to move bill over to different account = Am told need to pay out rest of contract = I act angry and shitty on the phone = You say, you will just waive the rest of contract I don't WANT to act shitty, but hate that it's the only way to get a helpful result! You phone team are excellent btw

@vmbusiness WTF is going on this evening?

Hi, I have informed you that I moved out from the premises two months ago, case ID 138007125, but you are still charging me monthly payment £54 till today, can you please help with it?

Has anyone managed to get through to customer chat at @vmbusiness I’ve taken out quicker mortgages.

Day 87 of @virginmedia @vmbusiness @vmbusinesshelp Refusing to fix our internet and carry out the maintenance needed. Lets take legal action now😍

@vmbusiness I have no internet and the operator is refusing to engage the back up 4g. And this is going to pass my 12 hour SLA, can anyone assist so I can have some internet access?

@vmbusiness over £250 a month for a dedicated line and no internet for over 4 hours. 🤦‍♂️ tinpot!!

@vmbusiness not impress with yesterday installation no one turned up. Multiple emails, text message, phone calls to make sure that I’ll be present at the install time slot. And your engineer didn’t come. Call centre has install confirmed and looks like engineer was with me LOL

@vmbusiness I have just renewed my contract for your vroom 1 gig which gives me a gig down , 100 up which is the best you offer atm. I have been with you for 6 years always paying for the best package you offer. It's been working solid recently, no problems. Now I have renewed I have stressed to the lady taking my call on 3 separate occasions this is just a renewal,(because she kept saying upgrade) nothing will change with my service, my static IP addresses won't change right? I'm super anxious due to past experiences with your teams🤣 as soon as this goes through are you gonna nuke my cable modem with an update and refresh all my static ip's which will ruin my weekend, putting this here because I'm almost predicting it pray I'm wrong please don't be so crap🤲🙏

Ok you saved yourself no need I think the upgrade may have been performed a few days ago since I went offline for 5 mins, but good news ip's remained the same. Thanks

@vmbusiness My charity have now been without a phone line for 3 days!!!!!!! Your engineer was out to make changes and since he has left our phone line has not worked. What happened to fixing all business issues within 24 hours???????

Need help with my internet. Just sent you a DM.

We’re proud to share that Virgin Media Business Wholesale has been shortlisted for The Workplace Award’ at this year’s Comms Business Awards. Congratulations to the other businesses who made the shortlist. #proudtobeyourpartner #CommsBusinessAwards

I've sent DM. For months - no resolution- check dm again !

WORST SERVICE EVER ! Do not use Virgin they will never ever resolve issues - They will not let you access your account - they charged fraudulently & 6 months of complaints not resolved. Customer Service is in the Philippines & they cannot give access.