You can tell we're writing from a legitimate account because of the checkmark by our name. You can also read more about how to identify a scam and report a scam from here: amzn.to/4heXuDX. -Natalie

@bxskullz We understand your concern. Release Day Delivery is only available for items displaying the “Want it delivered the day it comes out?” message on their product detail page: amzn.to/4ryhzsu. Please let us know if your order hasn't arrive by the date shown in your screenshot. -Xena

@bxskullz Hi there! We understand your concerns! We're sorry for the time it's taking to ship your packages. While we do our best to predict when we're able to ship an item, unexpected changes in transportation and product availability can occur. The latest updates are always found on your orders here: amzn.to/UKYourOrders. We'll also email you when there's an update. You can view copies of your Amazon messages here: amzn.to/UKMessageCenter. -Toshiba

Thank you for letting us know. We are glad to hear this has been sorted now. -Marija

We recommend continuing to communicate with our team via email. This will allow our team to assist you further with this. -Brandon

We recommend replying directly to the email sent by our team at 07:43 BST on the 29th of August. This is the best available option for making your complaint about this issue. -Brandon

It's ok, we're here to help! Please share your details via the link shared earlier by Morgan. Once your details are received and reviewed you'll receive an email that you can view here: amzn.to/UKMessageCenter. -Rhonda

Hi, as advised we do want to help. But do not have any Amazon access from Social Media. If you're wanting us to take a closer look, please enter in your details in the form that was provided to you earlier. Please be aware we will no longer continue to engage with you after this reply if you do not use the form offered for further assistance. Thank you. -Morgan

Hello, we're here to help. In order for us to do so, please enter in your details in the form we offered you earlier. Thank you. -Morgan

Hi there! We're sorry to hear that it's unclear how the items should be returned after they arrived in the same package. Please use this link: amzn.to/46ntEa6, to connect with a member of our team who'll be happy to look into this further with you. The link will expire in 60 minutes. -Laura

In this case, please enter in your details in this form here: amzn.to/4ijVXgV, and we will be in touch with you via email shortly. -Morgan

In order for us to take a closer look into this for you, please contact us via the link we provided to you earlier. -Morgan

We understand and apologize for this experience. We would like to look into this matter further for you. Please use this link here: amzn.to/4gM884X to connect to one of our team who will be happy to help. This link will expire in 60 minutes. Thank you. -Morgan

Hello, we encourage not posting personally identifiable information, such as your phone number, email address, order history, etc. as we're unable to access account details over Direct Messages for security purposes. We're sorry to hear your order has been damaged in transit and returned to the sender. If an order is damaged, we are unable to deliver it and a refund will automatically be issued upon return. If a replacement option is not available, we will offer a full refund. Have you spoken with us directly to see if a replacement option is available? -Morgan

We're sorry for any inconvenience. You can reply letting us know more on any questions you have, or you can ask for more information. We can look into this for you when the reply is received. -Chloe

We're sorry for any inconvenience. If you'd like us to take a closer look into this for you, we'd kindly ask to reply directly to the email sent. Thanks for your patience. -Chloe

Hey there! We're sorry to hear about this experience with your Echo having issues making calls. So this can be looked into for you, we'd kindly ask to reply directly to the email that was sent at 07:43 on the 29th of August. You can also check communication from us here: amzn.to/UKMessageCenter. Thanks for your patience. -Chloe

Thanks for letting us know. Please don't hesitate to contact us if there's anything else we can do to assist you. -Max

Thanks for the additional information. If you'd like us to try to cancel the order, you can reach us directly here: amzn.to/UKContactUS, and we can give it a try. Please let us know if you need further assistance. -Max

We're sorry to hear that you were unable to cancel your order. Once an order enters the shipping process, we're unable to cancel, or make any changes. You can refuse the shipment when it arrives. Refusing the shipment allows you to return it without having to arrange for return shipping. When you have a moment, you can learn more here: amzn.to/4iRIZHd. Please let us know if you need further assistance. -Max